Dive Alaska Cancelation and Reschedule Policy
We understand that life is unpredictable and we can’t always be certain of what’s going to happen next week, next month, or even in the next hour.
That being said, we also have an obligation to our staff and our instructors to ensure that they’re teaching the classes that they agree to. Almost all of our classes involve us turning people away from the course and adding them to later dates, due to the demand for the course and the fact that we enforce student-to-instructor ratios that help ensure that our student divers are getting a more thorough and hands-on diving education.
Because of this, we do enforce a Cancellation and Rescheduling policy. If you’re uncertain of your schedule, or have an unexpected event, please let us know as soon as possible, and we will do everything in our power to work around it. The more advance notice you give us, the better the chance we can make something work for you.
|Same Day Reschedule||No rescheduling/refunds within 24 hours of start date|
|2-7 Days prior to course start date||50% of total tuition cost|
|7+ Days prior to course start date||Free (maximum of two reschedules)|
|Within 7 days of course start date||No refunds|
|7+ Days prior to course start date||Full Refund/Credit (*some exceptions apply)|
*Exceptions to the cancellation/refund policy include private courses, course with student minimums (ie, GUE Courses, visiting instructors, Instructor Training, etc), acts of God/weather that prevent diving from taking place at the discretion of the instructor, Dive Alaska staff, or boat captains. In the event the course does not run, a full refund/reschedule will be offered. In the event a student cancels a course with a student minimum, the refund policy will be dictated on a course-by-course basis, typically becoming non-refundable 30 days in advance.
Like we mentioned early, we understand that things happen, and will do everything in our power to work with you and your schedule. By the same vein, please understand we have an obligation to ensure our staff are treated properly and are given the courses they were promised and showed up to teach.